This Privacy Policy for Xcleaners (we’, ‘us’, or ‘our’), describes how and why we might access, collect, store, use, and/or share (process”) your personal information when you use our services, including when you:
- Visit our website at https://cleaners.com.au/, or any website of ours that links to this Privacy Policy
- Engage with us in other related ways, including any sales, marketing, or events
This Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If your interests don’t align with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at x@xcleaners.com.au.
- What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you provide to us.
We collect personal information that you voluntarily provide us when you express an interest in obtaining information about us or our products and services when you participate in activities on the Services or contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
The personal information we collect may include the following
- Contact Preferences
- Names
- Phone Numbers
- Email Address
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP access, browser
and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Location Data- We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).
- You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, If you choose to opt out, you may not be able to use certain aspects of the Services.
- How Do We Process Your Information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with, We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To respond to user inquiries/offer support to users- We may process your information to respond to your inquiries and solve any potential issues you might have with the requested services.
- To fulfil and manage your orders- We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the services
- To request feedback- We may process your information when necessary to request feedback and to contact you about your use of our Services.
- When And With Whom Do We Share Your Personal Information?
We may share your data with third-party vendors, service providers, contractors, or agents (third parties) who perform services for us or on our behalf and require access to such information to do that work.
- Do We Use Cookies And Other Tracking Technologies?
We may use cookies and similar tracking technologies to gather information when you interact with our services. Some online tracking technologies help us maintain the security
of our services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
- How Long Do We Keep Your Information?
We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
- How Do We Keep Your Information Safe?
We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
- What Are Your Privacy Rights?
You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact form.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services
If you have questions or comments about your privacy rights, you may email us at x@xcleaners.com.au.
- DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
You may have additional rights based on the country you reside in Australia. We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 (Privacy Act).
This Privacy Policy satisfies the Policy requirements defined in the Privacy Act, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil their applicable purpose, It may affect our ability to provide our services, in particular.
- offer you the products or services that you want
- respond to or help with your requests
At any time, you have the night to request access to or correction of your personal information. You can make such a request by contacting us.
- Do We Make Updates To This Policy?
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a Policy of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
- How Can You Contact Us About This Policy?
If you have questions or comments about this Policy, you may contact us by post at:
Xcleaners
26 Matrix Circuit,
Craigieburn
VIC 3064
Australia